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BEWARE! Caller ID Can Be Dangerous
By Nancy Friedman, Keynote Speaker, ...
6 Cardinal Rules of Customer Service
By Nancy Friedman, Keynote Speaker; Customer Service ...
Email Apocalypse or the “Reply-to-all” click
Everyone has had the experience where they meant to send a private ...
Words that Ruin a Relationship
By Nancy Friedman, Keynote Speaker, Customer Service & ...
How to Prevent “Bad Apples” from Spoiling the Team
Research shows that one “bad apple” – an employee with a negative ...
Features vs Benefits
Every team member should understand the difference between a feature ...
Customer Service vs. Common Sense?
By Nancy Friedman, Keynote Speaker, Customer Service Expert, President ...
6 Ways To Improve Listening Skills
by Nancy Friedman
Do you know what the number one skill in ...
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