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Generations At Work – Millennials
Diverse generations in today's workplace can cause some challenges as well as many opportunities. This video lesson highlight's both.
Email Apocalypse – aka the “Reply-To-All” error
Just because everyone has and uses email, doesn't mean everyone knows how to use it properly. Most everyone has an accidental "reply to all" horror story to tell.
What To Say When Staff Waste Time Online
Employees have always wasted work time doing personal business. But in the age of Internet browsers, it can be more difficult to tell the difference. This lesson addresses why this problem happens.
How To Handle The Irate Customer
Learn the ASAP Technique. A highly effective 4 point plan to soothe and calm the angry, irate and upset customer.
How NOT to Handle A Complaint Call
When a customer contacts your organization with a problem or complaint, one of the worst things you can do is to be passive. Watch Paul Passive handle a complaint call.
Don’t Use Company Jargon On Customers
Every organization has their own unique short cuts, codes and abbreviations. It's a mistake to confuse your callers and customers with internal jargon.
Great Service Starts with A Smile 🙂
Even if you never see your customer, a genuine smile comes through to the other side loud and clear!
Avoiding Excuses
One way to make an already frustrated customer get even more angry is to offer up worthless excuses. Customers just want their issues addressed and problems solved, NOT excuses!
Employee Development Courses
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