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The Customer Retention Courses that Pay for Themselves
Apologize Sincerely
A key component to service recovery is the art of apologizing sincerely. Customers appreciate the genuine gesture. And they can tell when someone is just mouthing the words.
Resiliency: A Key Service Mentality
Handling a variety of customer service issues can be challenging. Learning to be resilient is an important Service Mentality.
Bullying In The Workplace
Forbes reports that three quarters of employees have been affected bullying in the workplace. The toll on productivity and happiness is enormous. Building awareness around this topic is critically important.
Empathy: A Key Service Mentality
Empathy. It's defined as sharing or understanding in the thoughts and feelings of others. Make sure your team members understand the difference between empathy and apathy.
Easy-to-use online sales training with proven ROI
Empowering your team to be more inclusive can pay off in a big way. ...Take your business to the next level with emotional intelligence skills
Learn How to Handle Generational Differences in the Workplace
Diversity Training Encourages Fresher Thinking & Stronger Ideas
Teach your customer service team the telephone etiquette skills they need to succeed
Give your staff the skills to handle every interaction with confidence, professionalism and care. Try ServiceSkills for free by entering your office email below.
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