Your language influences people. The way your employees write, speak ...
Call Center Training , Management Skills , Mentoring Techniques , Team Building
Some coworkers love socializing and chatting with others. While they're normally well-meaning, it can be a challenge to your concentration and productivity.
Call Center Training , Communications Skills , Customer Service Training , Telephone Skills
If you've got a great personality, don't hide it. Use your Saturday night personality in customer service situations.
Customer Service Training , Irate Customers , Telephone Skills
This popular video lesson explores the ASAP Technique, a proven four point program for handling upset, angry and irate customers.
Call Center Training , Telephone Skills
Replying to a customer with one word answers can have severe unintended consequences. Watch and learn.
Call Center Training , Selling Skills , Telephone Skills
Tie-downs are short questions that come after your statement, and get the customer in the habit of thinking and saying "Yes!"
Business Friendly , Call Center Training , Customer Service Training , Telephone Skills
When you're assisting a customer, never tell them what you can't do. Instead, explain to your customer what you CAN do for them.
Call Center Training , Customer Service Training , Telephone Skills
Listening is a critical part of serving your customers. And a big hurdle to developing great listening skills is the issue of jumping to conclusions.
Selling Skills
Understand that rejection is a natural part of the sales and service process. It's also not personal....the prospect is rejecting an idea, not you.
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