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Customer Service
Team Building
Respectful Workplace
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Telephone Doctor® Customer Service Collection
Updated Versions Telephone Doctor® Collection is America’s favorite customer service training series and covers the...
Telephone Doctor® MicroLessons
The full-length Telephone Doctor Customer Service Training Collection is available in bite-sized microlessons, perfect for...
Emotional Intelligence at Work℠
This engaging series delivers actionable Emotional Intelligence (EI) concepts through real-world scenarios, empowering participants to...
ServiceMatters℠ Peer to Peer Series
We surveyed hundreds of organizations and asked them to nominate their highest-performing service providers. After...
Service Excellence For Field Reps℠
Field technicians are more than problem-solvers—they represent the company’s reputation in every customer interaction. This...
Email Matters℠ The Art of Better Service Series
Enhance Email & Business Writing Proficiency Email Matters℠ Training Series ensures that your team is...
That’s Just Rude℠ Rudeness Matrix Series
Learn the Root Causes of Rude Behavior Rude behavior is the enemy of great customer...
Basic Selling Skills from A to Z℠ Series
Basic Selling Skills Basic Selling Skills from A to Z℠ is loaded with twenty-six potent...
Generations @ Work℠ Series
No previous generation has entered the workforce with more stereotypes and greater potential. Today’s younger...
How to Ruin a Virtual Meeting℠ Series
Virtual meetings are growing in popularity. What once seemed like a novel event has evolved...
How To Be A Terrible Team Member℠ Series
Annoying Habits We’re All Too Familiar With! These negative behaviors reduce effectiveness, increase turnover, lower...
What To Say When℠ Team Building Series
Develop Team Work and Camaraderie High-performing teams see a 21 percent jump in profitability and...
8 Keys To A More Respectful Workplace℠ Series
The culture within your organization has more to do with overall employee satisfaction than any...
WACTEO℠ We Are Customers To Each Other Series
Most everyone understands the importance of treating our organization’s external customers with a high level...
Neurodiversity at Work℠ Series
If you’ve spent much time in an office environment, you’re aware that everyone has their...
What To Say When℠ Conflict Resolution Series
Reduce conflict and communicate more constructively Conflict is a problem for individuals and teams alike,...
Houndville℠ Animated Workplace Series
Laugh While You Learn Workplace diversity. Harassment prevention. Careless errors. Workplace ethics. Annoying cell phone...
Managing Remote Teams℠ Series
With the introduction of new technologies and shifting cultural norms, our physical work environments have...
What To Say When℠ Mentoring Series
Give Managers The Tools To Mentor Their Team Members Managers need to be able to...
Coaching: The Power of Questions℠ Series
Coaching is a complex subject, but at its heart lies effective questioning skills. This course...
Setting Performance Objectives That Work℠ Series
Performance objectives are goals which an employee agrees to accomplish, that will contribute to the...
Delivering Feedback℠ Performance Series
This course teaches a five-point model for fixing performance problems which deals with getting team...
Behavior-based Interviewing℠ Series
Behavior-based interviewing techniques demonstrate a method of establishing whether or not a candidate possesses the...
Using Competencies Successfully℠ Series
This course illustrates how to use competencies in appraisals, promotion interviews and for self-development. Your...
Content Hub
Upload Your Organization’s Videos and PDF documents to Share with Your Team Features: Upload MP4...
Basic Selling Skills from A to Z℠ Series
Basic Selling Skills Basic Selling Skills from A to Z℠ is loaded with twenty-six potent...
That’s Just Rude℠ Rudeness Matrix Series
Learn the Root Causes of Rude Behavior Rude behavior is the enemy of great customer...
Email Matters℠ The Art of Better Service Series
Enhance Email & Business Writing Proficiency Email Matters℠ Training Series ensures that your team is...
Service Excellence For Field Reps℠
Field technicians are more than problem-solvers—they represent the company’s reputation in every customer interaction. This...
ServiceMatters℠ Peer to Peer Series
We surveyed hundreds of organizations and asked them to nominate their highest-performing service providers. After...
Emotional Intelligence at Work℠
This engaging series delivers actionable Emotional Intelligence (EI) concepts through real-world scenarios, empowering participants to...
Telephone Doctor® MicroLessons
The full-length Telephone Doctor Customer Service Training Collection is available in bite-sized microlessons, perfect for...
Telephone Doctor® Customer Service Collection
Updated Versions Telephone Doctor® Collection is America’s favorite customer service training series and covers the...
What To Say When℠ Team Building Series
Develop Team Work and Camaraderie High-performing teams see a 21 percent jump in profitability and...
How To Be A Terrible Team Member℠ Series
Annoying Habits We’re All Too Familiar With! These negative behaviors reduce effectiveness, increase turnover, lower...
How to Ruin a Virtual Meeting℠ Series
Virtual meetings are growing in popularity. What once seemed like a novel event has evolved...
Generations @ Work℠ Series
No previous generation has entered the workforce with more stereotypes and greater potential. Today’s younger...
Houndville℠ Animated Workplace Series
Laugh While You Learn Workplace diversity. Harassment prevention. Careless errors. Workplace ethics. Annoying cell phone...
What To Say When℠ Conflict Resolution Series
Reduce conflict and communicate more constructively Conflict is a problem for individuals and teams alike,...
Neurodiversity at Work℠ Series
If you’ve spent much time in an office environment, you’re aware that everyone has their...
WACTEO℠ We Are Customers To Each Other Series
Most everyone understands the importance of treating our organization’s external customers with a high level...
8 Keys To A More Respectful Workplace℠ Series
The culture within your organization has more to do with overall employee satisfaction than any...
Using Competencies Successfully℠ Series
This course illustrates how to use competencies in appraisals, promotion interviews and for self-development. Your...
Behavior-based Interviewing℠ Series
Behavior-based interviewing techniques demonstrate a method of establishing whether or not a candidate possesses the...
Delivering Feedback℠ Performance Series
This course teaches a five-point model for fixing performance problems which deals with getting team...
Setting Performance Objectives That Work℠ Series
Performance objectives are goals which an employee agrees to accomplish, that will contribute to the...
Coaching: The Power of Questions℠ Series
Coaching is a complex subject, but at its heart lies effective questioning skills. This course...
What To Say When℠ Mentoring Series
Give Managers The Tools To Mentor Their Team Members Managers need to be able to...
Managing Remote Teams℠ Series
With the introduction of new technologies and shifting cultural norms, our physical work environments have...
Results that Speak
for Themselves
"What I appreciate most about ServiceSkills is the exceptional customer support and the quality of the training videos. Their support team is responsive, knowledgeable, and always ready to assist, making the experience of using the platform seamless. The training videos are concise, engaging, and directly relevant, providing my team with practical tools they can apply immediately. My team has..."
"ServiceSkills provides a structured and accessible overview of essential customer service techniques, enabling learners to seamlessly apply their knowledge in daily interactions with both internal and external customers."
"Allows teams to customize the content they want their analysts to learn, assign those trainings and then report on completion, without having to reach out to an administrator."
"Searching for an LMS was intimidating as a first time shopper. Not only is Service Skills by far the most customer service focuses LMS we found on the market, their own customer service is clearly a priority. Our contact, Anna, was informative through the process, personal, and always easy to talk to."
"Very easy to implement and get buy in from the team. System allows you easily assign training classes. Many are micro lessons which are easy to fit into the work day. Easy to monitor progress. The additional training tools to lead discussions and ask questions is extremely helpful."